How to communicate with the INPS?


Question by: Diana Rinaldi | Last updated: December 20, 2021

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The Contact center can be reached by dialing the number 803 164, free of charge from a landline telephone, and the number 06 164 164 from a mobile phone, for a fee based on the rate applied by the various operators. The service is active from Monday to Friday, from 8 to 20 and on Saturdays from 8 to 14 (Italian time).

How to communicate with INPS via email?

If you have a certified e-mail address, and only in this case, you can send your requests to INPS directly to the following address: or, if you know the registered office or specific office to contact, on the site is …

How to contact INPS via internet?

To call INPS from the internet, you must have installed on your computer the Internet Explorer browser with a minimum version 5.5 with the Java Virtual Machine version 1.6 enabled: through these systems it is possible to open the link, click on ‘Call’ and activate the microphone.

How to ask INPS a question?

The Institute makes the INPS Answers online service available to users, which can be used as an alternative to the Contact Center. With INPS Answers it is possible to independently send requests for regulatory clarifications and information on services to INPS.

How to contact INPS for information?

The Contact center can be reached by dialing the number 803 164, free of charge from a landline telephone, and the number 06 164 164 from a mobile phone, for a fee based on the rate applied by the various operators. The service is active from Monday to Friday, from 8 to 20 and on Saturdays from 8 to 14 (Italian time).

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How to enter the INPS site with SPID?

Access the INPS site with SPID

Once in possession of your digital identity, you can use it without problems to enter the INPS site: to be able to do so, connected to the main page of the institution, select on the item Enter in MyINPS located at the top, click on the SPID tab and then on the Enter button with SPID.

How do you see at what point an INPS practice is?

The service allows you to view the processing status of a request sent to the Institute. To access, the user provides his own tax code and an identification of the case chosen from the “Domus” number and the protocol, both of which can be deduced from the receipt for submitting the request.

What is the INPS line required?

The Inps Answers service allows you to send to INPS, via e-mail, questions and requests for clarification on regulatory or procedural aspects or requests for information and relating to services and individual practices.

How to book an Inps telephone appointment?

By calling the INPS toll-free number (803.164 from a landline or the paid number 06.164.164 from a mobile phone), you can book access to the counter via the automatic voice answering machine.

When does INPS reopen to the public?

From 1 July 2020, INPS has reopened its counters to the public from Monday to Friday from 8:30 to 12:30. Access to the premises of the Institute must be booked through the following channels: Contact center, by calling 803.164 (from a fixed network) or 06.164.164 (from a mobile network);

How to make a reminder inps online?

To use the InpsRisponde service, simply access the institutional website of the Social Security Institute and choose the item relating to the service and, once the reminder has been made, the service will send the relative response by e-mail to the address indicated at the time of entering personal data. .

How to write to INPS responds?

INPS responds to response times

After sending the question to INPS, you must expect two e-mails to the e-mail address indicated: the first, with the indication of the protocol number of the request, the second e-mail, with the answer to the question, within 48 hours from sending the request.

What does successful application mean?

Accepted, the application has been approved and it is necessary to check the payment date in the social security file, Rejected, the application has NOT been approved for the reason indicated, for example it does not fall within the requirements of the support decree (it is possible to produce additional documentation, within 20 days from the negative opinion)

How to check the status of the Emergency Income application?

To see the status of the 2021 Emergency Income application, you need to enter the Social Security Institute website, and write in the search service bar: Emergency Income.

How to see where the question of the Citizenship Income is?

Doing so is very simple: you can monitor the status of the application for income and citizenship pension either from the INPS website or from the personal area of ​​the official website of the measure (but only if in possession of the SPID).

How to check ANF application status?

First of all, you need to access the INPS online service: Family unit check (ANF): authorizations with your credentials and click on: Consultation questions. In the example, the effective start date is 01/01/2019. While the expiry date of the ANF 43 model is June 30, 2020.

Why can’t I enter the INPS site?

In practice, when on several occasions and on several different days you have logged into the INPS site, your browser has recorded the data of your section in the cache and has not yet had the opportunity to download them to obtain new ones. To fix the problem you need to completely clear the cache from your browser.

How to use the Post Office SPID?

When accessing the services of a supplier adhering to SPID, you must indicate that you are in possession of the SPID Digital Identity issued by Poste Italiane. The site will guide you in the authentication procedure using the PosteID app, previously downloaded from the mobile stores and activated.

How to access the INPS site with an identity card?

Visit the website Identification-digitale/entra-con-cie where you can find the software, documentation, videos and tutorials. Access mode: “PC” – to access from a PC you need a tool to read your CIE.

How to contact Enpals?

  1. the toll-free number 803.164 for calls from landlines;
  2. the number 06.164164 for calls from mobile phones (in this case the call is subject to a fee and the cost depends on the tariff plan applied by the telephone operators to citizens who call the Contact Center).

Who to call for information on citizenship income?

In these cases, therefore, you must call the toll-free number Inps 803 164 where the operators answer from Monday to Friday from 08:00 to 20:00 and on Saturdays from 08:00 to 14:00.

What does the Inps application mean?

If your request is being processed, it means that INPS is verifying all the requirements and the Institute will provide an outcome of the application as soon as possible.

How to write a reminder e-mail?

Write the subject of a reminder email

When writing the subject of the email, be explicit by going straight to the point of the matter (eg. Delayed shipping, Late payment, etc.) and do not use too long sentences (roughly use no more than 40-50 characters).

When does INPS reopen to the public in 2021?

Starting from 27 September 2021 the provincial offices of Emilia Romagna INPS will ensure the opening service to the public at the territorial agencies and INPS points of the region.


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